My MovieWatcher

A. From the MovieWatcher.com home page located at www.moviewatcher.com, go to the middle of the page where it asks if you're a member. If you are, but you haven't activated your account online, click where appropriate. You'll then be prompted to "add online benefits." There, you'll fill in your MovieWatcher card number, and a password will be sent to you so you can start the registration process.

Once you receive your password and it's entered along with your MovieWatcher card number, click on "Go" and you'll arrive at your personal page. Be sure to check the "Remember Me" box if you wish to go directly to your personal MovieWatcher home page in the future.

Now it is time to confirm/update your personal information and favorite AMC theatres.

On the left side navigation, click on "My MovieWatcher Account," on the next page, click on "Edit My Profile."

Next up will be your member profile pages. Update any information needed. Please check that your mail and e-mail addresses are accurate so you won't miss out on special offers. Permission-based e-mail is our primary method of communication and distribution of coupons. These will always come from MovieWatcher, but may be on behalf of a promotional partner (third party e-mail option).

WE WILL NOT GIVE OUT OR SELL YOUR PERSONAL INFORMATION.

The home and favorite theatres you select on these pages will populate your "My MovieWatcher Theatres" section on the personal page. Once you have completed updating the profile pages, clicking on "Submit" will take you to an interstitial "changes made" page. Click on "Take me to my personal page" to be taken to your personal MovieWatcher home page (you must have cookies enabled to enjoy this feature).

When you return to http://www.moviewatcher.com in the future (SAVE this as a “Favorite” or “Bookmark”), you will be taken directly to this personal home page.

Q. Update profile each visit: Why do I have to go through my profile each time I visit MovieWatcher.com?

A. You don't! As long as your system is set to accept cookies, you have registered your card as an online account, and you are returning to http://www.moviewatcher.com, you should go directly to your personal MovieWatcher home page. Please check your system settings and any URL address you may have saved as a "Favorite" or "Bookmark." Be sure you have checked the "Remember Me" box when you log in for the first time.

Q. Card number error or no password number: The logon screen won't accept my card number, or I need a password to sign in.

A. If you have a card, but the site does not accept the number, or if you do not have a password/code number, please click here. Meanwhile, you can still review the remainder of the site information as a visitor.

Q. MovieTickets.com service fee not waived: Why was I charged service fee on MovieTickets.com?

A.One of the online benefits of MovieWatcher is the waiving of the service fees for online ticket purchases. To ensure credit for your purchase, and to have the fee waived, you must enter your valid nine digit MovieWatcher card number in the appropriate space on the MovieTickets.com ticket order page.

However, if you have arrived at the MovieTickets.com ticket order page by visiting one of MovieTickets.com's affiliates during the same browser session, service fees cannot be waived. Additionally, service fees incurred by purchases made on wireless devices cannot be waived.

To always ensure that your service fee is waived, we suggest you use MovieWatcher.com as your AMC showtime search engine of choice. Any requests seeking refund of online service fees MUST be accompanied by the MovieTickets.com confirmation number so the transaction can be researched.

Q. Fandango.com service fee not waived: Why was I charged a service fee on Fandango.com as a MovieWatcher^® member?

A. AMC Theatres collaborated with MovieTickets.com to waive the online service fee for MovieWatcher^® members. AMC does not have a similar arrangement with Fandango, but instead is contractually obligated to charge a service fee for former Loews’, Magic Johnson, and Star theatre locations. At this time, we are unable to waive the service fee for MovieWatcher® members purchasing tickets on Fandango.com.

Q. Where to get a card? Can I get a card online?

A. MovieWatcher cards are available - free - simply register online or at any AMC theatre. Once you have a card, you can immediately start earning points. If you enroll online or at Guest Services, you'll receive your MovieWatcher card in the mail in one to two weeks.

Q. Check point balance: How do I view my point balance online?

A. Any MovieWatcher member who has registered their card as an online account can view their point balance every time they return to their personal MovieWatcher page. The points will be displayed in the greeting line. If you are having trouble registering your card as an online account, please refer to the FAQ regarding card number errors.

Q. Transaction history: How do I get a transaction history online?

A. MovieWatcher members who have registered their card as an online account can get an online transaction history from their personal MovieWatcher home page. Transactions within the last 12 months may be viewed online. If you are not a member, or have not registered your card as an online account, you will not have the "My MovieWatcher Account" link. To get to your transaction history, your card must be registered as an online account. Registering as an online account also protects your points if your card is ever lost or stolen.

Q. No cookie, no play: What does “NO COOKIE, NO PLAY” mean?

A. In order to personalize your MovieWatcher experience when you register your account online, our web site places a cookie on your system at the point when you "Submit" your profile page. If you have cookies disabled on your system, you will not be able to proceed beyond this point. You will also not be able to enjoy the many personalized benefits of the program.

MovieWatcher FAQs

Q. Earn points: How do I earn points?

A. MovieWatcher points are earned every time you go to the movies at an AMC theatre. Just present your card when purchasing movie tickets. Bonus points are also frequently offered.

Q. Forgot to Present Card: What if I forget to present my card at the box office or enter my card number during remote purchase transactions (such as phone, Internet, or Automated Box Office) during the ticket purchase transaction?

A. Per our Terms and Conditions, you must present your card at the time of ticket purchase in order to receive prompt and proper credit. Reward coupons are issued during the ticket retrieval portion of the purchase transaction, it is important that your card number be in the system before you complete your transaction (either in person at the theatre, or remotely through online and telephone systems). If you fail to do so, you will need to visit Guest Services. They can verify your ticket stubs, log your points for addition and issue any rewards due. Please note that you may not be able to immediately receive your points and/or rewards as our associates may need to research your situation.

Q. Point balance questions: What should I do if I don't think my point balance is correct?

A. You can view and print your account status from this web site as long as your card is registered as an online account. If you feel your transactions or point balance are incorrect, please complete our online "Problem With Card" form found in the "My MovieWatcher Account" link from your personal MovieWatcher page. This could take up to two weeks to complete any corrections deemed necessary. If you are not registered as an online account, you will need to complete a Registration/Update form at any AMC theatre Guest Services.

Q. Redeem points: What can I get for my points?

A. Currently points are not redeemable. Instead, with every 10 points you'll earn a free popcorn, soft drink, or movie ticket. At every 100-point milestone, you get a bonus "Night at the Movies" (free ticket, popcorn, and soft drink). The coupons for these rewards are issued at the theatre during the ticket purchase transaction. For a complete list of points and rewards, click here.

Q. Point expiration: Do my points expire?

A. Per our Terms and Conditions, after 24 months of inactivity, your points will be forfeited.

Q. Points per visit: How many points do I earn per visit?

A. MovieWatcher members are awarded two points per paid ticket purchase, including tickets purchased online at MovieTickets.com and via our Automated Box Office and telephone systems, and when redeeming gift certificates, Gift of Entertainment tickets and Discount/Exchange Tickets. Members are limited to a maximum of four points per transaction per visit. A MovieWatcher card can only be presented once every three hours. MovieWatcher card numbers must be entered in the appropriate area of the MovieTickets.com Transaction Page or when prompted in the phone system to earn points from a remote ticket purchase. Members are not awarded points when a MovieWatcher card is presented with a FREE admission ticket. In addition, Members are not awarded points when purchasing AMC Gift of Entertainment certificates, AMC Silver and Gold “Your Ticket to the Movies” certificates, and “Show Snacks” concession coupons.

Q. Gifting points: Can I give my points to someone?

A. This is not possible.

Q. Family cards: Can everyone in my family have a card?

A. Yes, every family member can have their own MovieWatcher card /account. We are not able to issue more than one card with the same account number. To sign up a family member or friend for their own card, click here.

Q. Combining cards: I have more than one card. Can I combine my cards together?

A. Yes, as long as you provide all of the valid MovieWatcher card numbers that need to be merged and the accounts are in the same person's name. All points will be transferred to one card, and that is the card you can continue to use. The other card(s) will be canceled from our system. You may ask to complete a Registration/Update form at any of our AMC theatre Guest Services, or if your card is registered as an online account, you may complete the "Problem With Card" form found under your "My MovieWatcher Account" link.

Q. Name/address change: How do I change my address or personal information?

A. As long as your MovieWatcher card is registered as an online account, you can go to the "My MovieWatcher Account" link then select "Edit My Profile" to instantly change your name, address, personal information, or preferences. If you have not registered your card as an online account you may make any changes by requesting a Registration/Update form at any AMC theatre Guest Services desk.

Q. Skipped premium: What do I do if a free premium is skipped, and I did not receive my reward?

A. Please visit any of our AMC theatre Guest Services and explain your issue. In some cases, research and/or verification of claims may be necessary. Our managers are willing and able to assist you with any missed premium issues. If your card is registered as an online account, you may also go to your "My MovieWatcher Account" link, select "Problems With Card," and complete the online form. (This process may take one to two weeks for your missed premium to arrive.).

Q. Earn points out of home city: When traveling out of my home city, do my points transfer to my account?

A. Local AMC theatres only store MovieWatcher card numbers and point levels for members living in their area. When you are traveling, you will receive credit for your visit when you return to your home city. Please retain your ticket stubs so that you can present them for verification if you happened to skip any premium due while you were traveling. Simply visit your local AMC theatre Guest Services on your next theatre visit.

If you have moved to a new market and have not changed your address with MovieWatcher, your points will continue to accrue in your former market and will not transfer to the theatres in your new market until you change your address at Guest Services.

If you have registered your card as an online account, points from all theatres and/or markets are combined and reflected in your online point total and history.

If you travel frequently, or are planning to attend a movie on vacation, you can select up to three additional "Favorite" theatres in your Profile area in the "My MovieWatcher Account" (you must have registered your card as an online account) link off of your personal MovieWatcher home page. By selecting theatres in the markets you are traveling to, your total points will reside in all of our locations in those markets as well. This way you won't miss any rewards!

Q. Lost/stolen/damaged card: How do I replace a lost/stolen/damaged card?

A. Any current member can have a new card issued if it is lost, stolen, or damaged. Please visit any AMC theatre Guest Services and complete a Registration/Update form. Members who have registered their card as an online account may go to the "Problems With Card" section of the "My MovieWatcher Account" link from their personal MovieWatcher page. Online processing will take one to two weeks, in-theatre processing will take two to three weeks.

It is best if you know the old card number, as it will expedite processing. If you don't know, we'll look it up for you from the information you provide, but it may take additional time to research, and send the replacement card to you. Registered online account members who have lost their card or had it stolen and do not know the card number, click here.

Q. Third party lists: Will my name be given to third parties who will send me special offers?

A. We will NEVER release your personal information to any other party without your permission except for the sole purpose of data verification and supplementation. We purposely designed the program to make it impossible for outside companies to extract personal information without your consent. For further information, click on the "Privacy Promise" at the bottom of the page. Safeguarding your privacy is a top priority for AMC. The Privacy Promise is your assurance that we will do just that.

Q. MovieWatcher mailings: I don't receive any mailings from MovieWatcher?

A. Promotional mailings are now done by e-mail. You can change your e-mail marketing preferences when setting up your online account, or by updating your profile in the "My MovieWatcher Account" left side navigation link on your personal MovieWatcher home page.